Effective Date: May 2026

General Returns

We want customers to be satisfied with their purchases. If there is an issue with your order, please contact us as soon as possible.

Perishable Goods

Due to the nature of food and drink products, certain items may be non-returnable unless:

• Faulty;
• Damaged;
• Incorrectly supplied.

Alcohol Sales

Alcohol products cannot be returned once opened unless faulty.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of receipt with:

• Your order number;
• Photographs where applicable;
• Details of the issue.

We may offer:

• Replacement products.
• Store credit;
• Partial or full refund.

Event Tickets & Bookings

Unless otherwise stated:

• Tickets are non-refundable;
• Deposits may be non-refundable;
• Refunds for cancelled events organised by Clavell & Hind will be offered in accordance with applicable consumer law.

Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.