Effective Date: November 2022

This Cookie Policy explains how Clavell & Hind (“we”, “our”, “us”) uses cookies and similar technologies when you visit our website.

By continuing to browse or use our website, you agree to the use of cookies in accordance with this Policy, unless you disable them through your browser settings or cookie preferences.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.
They help websites function properly, improve user experience, remember preferences, and provide information about how visitors use the site.

Cookies may be:

• session cookies (deleted when you close your browser); or
• persistent cookies (stored until they expire or are deleted).

2. How We Use Cookies

We use cookies to:

• ensure the website functions correctly;
• remember user preferences;
• improve website performance and usability;
• support online ordering and booking functionality;
• analyse website traffic and visitor behaviour;
• help maintain website security.

3. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are essential for the operation of the website and cannot usually be switched off.

They may include:

• shopping basket functionality;
• checkout and payment processing;
• security and authentication;
• cookie consent preferences.

Without these cookies, parts of the website may not function properly.

Performance and Analytics Cookies

These cookies help us understand how visitors use the website so we can improve performance and functionality.

They may collect information such as:

• pages visited;
• time spent on pages;
• website traffic sources;
• device and browser types.

We may use services such as:

• Google Analytics;
• website hosting analytics tools.

Information collected is generally aggregated and anonymised where possible.

Functionality Cookies

These cookies allow the website to remember choices you make, such as:

• saved preferences;
• location settings;
• previously entered information.

They help provide a more personalised experience.

Marketing and Social Media Cookies

We may use cookies provided by third parties to:

• display relevant advertising;
• measure marketing effectiveness;
• enable social media sharing functionality.

These may be placed by:

• Facebook/Meta;
• Instagram;
• Google;
• other advertising or social media platforms.

Third-party providers may collect information about your browsing activity across websites.

4. Third-Party Services

Some cookies may be placed by trusted third-party providers used on our website, including:

• payment processors;
• booking systems;
• analytics providers;
• embedded social media platforms.

We do not control third-party cookies directly and recommend reviewing the privacy policies of those providers.

5. Managing Cookies

You can control or disable cookies through your browser settings.
Most browsers allow you to:

• view stored cookies;
• delete cookies;
• block specific cookies;
• block all cookies.

Please note that disabling certain cookies may affect website functionality.

Browser management guides can usually be found at:

• Google Chrome
• Microsoft Edge
• Safari
• Firefox

6. Cookie Consent

When you first visit our website, you may be presented with a cookie banner or consent tool allowing you to:

• accept cookies;
• reject non-essential cookies;
• manage cookie preferences.

You may update your preferences at any time where this functionality is available.

7. Data Protection

Any personal data collected through cookies will be processed in accordance with our:

• Privacy Policy;
• Consumer Data Privacy Policy.

We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

8. Changes to This Policy

We may update this Cookie Policy from time to time to reflect:

• legal requirements;
• technology changes;
• website functionality updates.

The latest version will always be published on this website.

9. Contact Us

If you have any questions regarding this Cookie Policy, please contact:

Clavell & Hind
Elmstone Business Park
Tewkesbury Road
Cheltenham
GL51 9SY