Effective Date: November 2022

Clavell & Hind is committed to protecting customer privacy and handling personal information responsibly.

Information We Collect

We may collect:

• names;
• contact details;
• billing and delivery addresses;
• payment information;
• booking details;
• website usage information.

How We Use Information

We use personal data to:

• process orders and bookings;
• provide customer support;
• improve our services;
• comply with legal obligations;
• send marketing communications where consent has been provided.

Payment Security

Online payments are processed securely through trusted third-party payment providers. We do not store full payment card information on our servers.

Data Sharing

We do not sell customer data. Information may only be shared with:

• payment processors;
• delivery providers;
• booking systems;
• professional advisers or authorities where legally required.

Cookies

Our website may use cookies and analytics tools to improve user experience and website functionality.

Your Rights

Under UK data protection law, you may request:

• access to your personal data;
• correction of inaccurate data;
• deletion of personal data where applicable;
• withdrawal of marketing consent.

Requests can be made via [Insert Email Address].

Data Protection

We take reasonable technical and organisational measures to protect customer information against unauthorised access, misuse, or disclosure.